Damaged Package Claims If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. Genstattu.commay also require that photos be taken of damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution. Lost Package Claims If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Genstattu.com are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order. In some cases I am afraid we can not give you a refund and replace the package: 1) Package is not timely receipt is returned to our warehouse; 2)lost in transit, the courier company which will be responsible for compensation; 3) You filled out the wrong address for pickup. Change order after payment If you need to change the information on the order, the fastest and most secure way is to contact our customer service to make changes address. Genstattu do not accept any changes to the information in a complete package has been packed into the delivery status. Simply left us with information does not mean that your request will be processed last Again, if there are any orders incorrect information please call us. General Return Policy Genstattu.com wants you to be completely satisfied with your purchase. If you for any reason are not satisfied with your order, we will be happy to accept returns within 30 days under the following conditions and guidelines: 1) Product must have been purchased direct from Genstattu.com and be in unused, new condition in original packaging. 2) A dated and itemized sales receipt must accompany any product(s) returned toGenstattu.com. 3) Customers must contact Genstattu.com Customer Service to receive a Return Merchandise Authorization Number (RMA#) before sending any item in for return. 4) It is the customers responsibility to pay for shipping costs to return an item to Genstattu.com. 5) A 15% Restocking Fee may apply. Shipping your Return When preparing your item(s) for shipment, please use the following guidelines: 1)Clearly write your RMA# on the outside of the package. 2)Include your return address, We can NOT return ship to PO Boxes. 3)Note on the shipping box the number of items being returned. 4)Take care to package your items carefully and responsibly. Please do not use padded 5)envelopes as these can rip open and the content may be lost. 6)Ship your package Insured and ask for a Delivery Confirmation with a tracking number. USA local customer service contact information: Add： 6902 NW 50TH STREET MIAMI FL33166 USA Tel：+1 305 515 8453 Fax：+1 305 432 9285 Email: rma@genstattu.com
