General Hint Chroma Drone Propeller Ejection Issue - Horizon Denial

Discussion in 'Specific Models of Quadcopters and Drones' started by NoContext, Jul 19, 2016.

  1. NoContext

    NoContext New Member

    A warning to anyone thinking of buying a drone.
    Do not buy a Chroma drone from Horizon Hobby / Blade. It is a defective product and Horizon Hobby refuses to support their customers.
    The drone has an issue where it will sometimes eject a propeller when the motors spin down. This is a problem that was identified by other drone companies and rectified by adding a clip system to the props to ensure they cannot fall off. Horizon Hobby is instead claiming that this problem does not exist and is not supporting customers who encounter the issue.
    In my case, instead of repairing my drone under warranty as they should, they offered to sell me a replacement at half price. So their $500 drone destroyed itself and my $500 GoPro due to a design defect, and their answer was to offer me a new drone for $200.
    Naturally I told them that their offer was pathetic, that I had been a long time customer, and that I would no longer be dealing with them as well as spreading the word about their pathetic customer support and their unwillingness to support their products.
    This drone is dangerous and could fall out of the sky at any moment, potentially injuring bystanders or property. The drone falls at an extreme angle when losing a prop which could present a dangerous situation even if not being flown directly over people or property.
    Do not buy this drone! I suggest not buying anything from Horizon Hobby at all.
     
    NoContext, Jul 19, 2016
    #1
  2. webman

    webman Administrator Staff Member

    Sorry to hear that!
    Drones, unfortunately, are not warranted against crashing or even against stuff like props breaking, spinning off, etc.

    No drone company can afford to ever warrant stuff they didn't sell (like a GoPro or other payload).

    There are some 3rd party companies that will warrant a Blade or Yuneec (same company makes both)....
    https://neary-aerial.com/

    DJI has extra cost (DJI Care) insurance for their models....expressly because most all crashes are not covered under a regular warranty.

    Although I loath to say it, our research and review has also found that the Chroma falls short of what we expect in a consumer drone in 2016. Some have mentioned that the existing product line is being discontinued (??).

    Another factor is that I think Horizon was sold to a investment group in the last couple of years. In the past they almost always took almost perfect care of their customers. They charged more than others, but made it up in customer service. Perhaps things have changed with the new management?

    In any case, sorry for your loss.
     
    webman, Jul 19, 2016
    #2

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